TERMS AND CONDITIONS OF SALE AND USE

ILUVMI FRANCE — Effective July 1, 2026 Last updated: July 29, 2026

PREAMBLE

These General Terms and Conditions of Sale and Use (hereinafter "GTCU") govern all relations between ILUVMI FRANCE (hereinafter "the Seller" or "ILUVMI FRANCE") and any person acting as a consumer or non-professional who accesses the Website or makes a purchase thereon (hereinafter the "User").

The Website is published by ILUVMI FRANCE, a simplified joint-stock company (single-shareholder company) with a capital of 1,000.00 euros, registered with the Montpellier Trade and Companies Register under number 103 639 886 on April 13, 2026, whose registered office is located at 1 Chemin de Borie, 34170 Castelnau-le-Lez, France. European Identifier (EUID): FR3405.103639886.

ILUVMI FRANCE offers for sale food supplements, nutritional products, dietary products, and wellness products, as well as all related products and accessories, through its website accessible at [WEBSITE URL] (hereinafter the "Website").

The User acknowledges having read the GTCU and accepted them without reservation in their entirety with each order and by checking the box provided for this purpose on the Website during an online purchase.  

These GTCU are accessible at any time on the Website. The Seller reserves the right to modify them at any time; the applicable GTCU are those in force on the date of the act considered (browsing or ordering).

ARTICLE 1 – LEGAL INFORMATION

Company name: ILUVMI FRANCE
Legal form: Simplified joint-stock company (single-shareholder company)
Trade name: ILUVMI
Share capital: 1,000.00 euros
Registration: 103 639 886 R.C.S. Montpellier — Date of registration: April 13, 2026
European Identifier (EUID): FR3405.103639886
Registered office: Parc de Bellegarde, 1 Chemin de Borie, 34170 Castelnau-le-Lez, France
Email: hello@iluvmi.com
Phone: [PHONE NUMBER]
Website host: Shopify
Intracommunity VAT number: FR41103639886

ARTICLE 2 – DEFINITIONS

For the application of these GTCU, the terms below have the following meaning:

• “Subscriber”: any natural or legal person who has subscribed to the Subscription;
• “Subscription” or “Membership Contract”: a paid package allowing to receive Products at regular intervals (monthly or quarterly);
• “Customer”: consumer or non-professional who has placed an Order on the Website;
• “GTCU”: refers to these General Terms and Conditions of Sale and Use;
• “Order”: any purchase of Product(s) made on the Website;
• “Account”: the Customer's personal space accessible from the Website via their credentials;
• “Consumer”: natural person buyer acting for purposes outside their professional activity;
•  “Delivery Costs”: cost incurred by the Seller to deliver the Order to the address indicated by the Customer;
• “Delivery”: shipment of the ordered Product(s) to the Customer;
• “Price”: unit value of a Product in euros including VAT, excluding Delivery Costs;
• “Products”: food supplements, nutritional products, dietary products, wellness products, and any accessories offered for sale on the Website;
• “Website”: website accessible at www.iluvmi.com;
• “User”: any natural or legal person who accesses the Website, whether or not they place an Order;
• “Seller”: ILUVMI FRANCE.

PART I – WEBSITE TERMS OF USE

ARTICLE 3 – WEBSITE ACCESS

The Website is generally accessible 7 days a week, 24 hours a day, except for interruptions, scheduled or not, for maintenance purposes or in case of force majeure. ILUVMI FRANCE is subject to an obligation of means and cannot be held responsible for any damage resulting from the unavailability of the Website.

The User declares that they have the necessary skills and means to access the Website. They undertake to use recent equipment, free of viruses, with an up-to-date browser. The cost of Internet access is their sole responsibility.

ARTICLE 4 – USER ACCOUNT

4.1 Account creation

To place an Order, the User is not necessarily required to create an Account beforehand. However, an Account is automatically created in their name after the first Order is placed, and the login details are sent to them by email.

The User undertakes to provide accurate, complete, and up-to-date information when creating their Account and to maintain it as such. They are solely responsible for the consequences of erroneous information.

4.2 Confidentiality of login details

The Customer's login and password are personal and confidential. The Customer is solely responsible for their use and safekeeping. Any Order placed from their Account is deemed to originate from them.

ILUVMI FRANCE cannot be held responsible for fraudulent use of login details resulting from disclosure by the Customer.

4.3 Account suspension or deletion

ILUVMI FRANCE reserves the right to suspend or delete the Account of any User who does not comply with these GTCU or provides erroneous information.

ARTICLE 5 – INTELLECTUAL PROPERTY

All elements constituting the Website — texts, images, photographs, videos, illustrations, logos, graphic charters, databases, domain names, registered trademarks, source code, architecture — are the exclusive property of ILUVMI FRANCE or partners who have granted it the necessary rights, and are protected by applicable intellectual property rights.

Any reproduction, representation, modification, adaptation, translation or exploitation, total or partial, by any means whatsoever, without the express prior written authorization of ILUVMI FRANCE, is prohibited and may constitute an infringement punishable by articles L.335-2 et seq. of the Intellectual Property Code.

ILUVMI FRANCE opposes any digital copying or reproduction of the Website's content, particularly for text and data mining purposes, including by an artificial intelligence system.  

ARTICLE 6 – USER BEHAVIOR

The User undertakes to use the Website in accordance with the laws and regulations in force and with these GTCU. They are notably prohibited from:

• publishing or transmitting any illicit, defamatory, abusive, hateful, obscene content or content infringing on the rights of third parties;
• attempting to gain unauthorized access to all or part of the Website's IT systems;
• introducing viruses, Trojan horses, or any other program likely to disrupt the operation of the Website;
• collecting personal data of other Users without their consent;
• impersonating another person or entity;
• using the Website for commercial purposes without the prior written authorization of the Seller.

ILUVMI FRANCE reserves the right to delete any non-compliant content and to suspend the access of any infringing User, without prior notice and without compensation.

ARTICLE 7 – HYPERTEXT LINKS

The Website may contain links to third-party sites. ILUVMI FRANCE has no control over these sites and disclaims all responsibility for their content, operation, and any use that may be made of them.

The creation of hypertext links pointing to the Website is authorized provided that it does not harm the image of ILUVMI FRANCE and does not disseminate illicit content. ILUVMI FRANCE reserves the right to request the deletion of any non-compliant link.

ARTICLE 8 – PERSONAL DATA AND COOKIES

ILUVMI FRANCE, as data controller, collects and processes personal data in compliance with the General Data Protection Regulation (hereinafter the "GDPR" or "EU Regulation No. 2016/679") and French Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms, as amended (hereinafter the "Data Protection Act").

The procedures for collecting, processing, and protecting personal data, as well as the cookie policy, are detailed in the Privacy Policy available on the Website and accessible at [WEBSITE URL] (hereinafter the "Privacy Policy – ILUVMI FRANCE").

In accordance with current regulations, the User has rights of access, rectification, erasure, portability, opposition, and restriction of processing of their data. When processing is based on consent, the User can withdraw it at any time. These rights can be exercised by contacting ILUVMI FRANCE at: hello@iluvmi.com.

In the event of a complaint relating to the processing of their data, the User also has the right to lodge a complaint with the French National Commission for Data Protection (CNIL – www.cnil.fr).

ARTICLE 9 – INFORMATION ON FOOD SUPPLEMENTS

The information published on the Website concerning the Products is provided for informational purposes only. It does not constitute medical advice and cannot substitute for the advice of a qualified health professional.

Food supplements are not medicines and cannot claim therapeutic, preventive, or curative properties. They are part of a varied and balanced diet and a healthy lifestyle.

It is strongly recommended to consult a doctor or health professional before taking any food supplement, especially in case of pregnancy, breastfeeding, chronic illness, medication, or for children and adolescents.

 

PART II – GENERAL TERMS AND CONDITIONS OF SALE

ARTICLE 10 – SCOPE AND LEGAL CAPACITY

These GTCU apply, without restriction or reservation, to all sales concluded by ILUVMI FRANCE with consumers and non-professional buyers (hereinafter "the Customer"), wishing to acquire the Products offered on the Website.

The Products are exclusively intended for end consumers, to the exclusion of any reseller or intermediary acting for professional purposes. The Customer acknowledges that they are acting as an end consumer and do not intend to resell the Products for commercial purposes.

To place an Order, it is imperative to be of legal age and legally capable of entering into a contract. The Customer declares to meet these conditions by validating their Order.

ARTICLE 11 – GEOGRAPHICAL AREA

Products are available for delivery in metropolitan France, in the overseas departments and regions (DROM-COM) as well as in Europe. For any order outside the European Union, it is up to the Customer to check the local regulations applicable to the import of the Products.

ILUVMI FRANCE cannot be held responsible for the acquisition of a Product considered non-compliant in a given country, as long as this Product complies with current French regulations.

ARTICLE 12 – SUBSCRIPTION

12.1 Subscription

ILUVMI FRANCE offers a Subscription service allowing the Customer to receive Products at regular intervals (monthly, bi-monthly or quarterly). By subscribing, the Subscriber acknowledges having read these GTCU and accepting them without reservation by checking the box provided for this purpose on the Website during an online purchase."

The Subscription is without commitment for duration. It begins with the first Order and then automatically renews, period after period (monthly or quarterly depending on the chosen formula), until termination by either party under the conditions provided for in Article 13.3. The Subscriber agrees to be debited the amount defined at the time of subscription, on the monthly or quarterly anniversary date of their initial Order.

Any promotional offer granted on the initial Order (reduction, promo code) does not apply to future debits. The Subscriber cannot claim the application of the initial reduced amount to renewals.

12.2 Subscription modification

Within the framework of a Subscription, the Subscriber can modify the ordered Products, their delivery address or their delivery method by contacting the Seller at: hello@iluvmi.com.

12.3 Termination

The Subscription can be terminated at any time, without cost or penalty, from their Account space or by contacting the Seller at hello@iluvmi.com.

To take effect before the next debit, the termination request must be made at least 48 hours before the renewal date (monthly or quarterly anniversary date of the initial Order). Any request received after this deadline will take effect at the next renewal: the period already committed continues normally until its term.

No period already debited and shipped will give rise to a refund, except for the exercise of the right of withdrawal under the conditions provided for in Article 20 of these GTCU.

The Seller also reserves the right to terminate a Subscription, particularly in the event of repeated payment incidents, subject to prior notification of the Subscriber by email.

Price modification: in the event of a change in the Subscription price, the Customer will be informed by email at least 30 days before the new price comes into force. If the Customer does not accept this new price, they can terminate their Subscription free of charge before the effective date of the modification.

ARTICLE 12 bis – LOYALTY AND REFERRAL PROGRAM

12 bis.1 Principle

ILUVMI FRANCE offers its Customers a free and optional loyalty program, allowing them to accumulate points through their purchases and certain actions defined by the Seller (account creation, birthday, engagement on social networks, referral, etc.). Membership in the program is automatic upon creation of an Account on the Website, unless refused by the Customer.

12 bis.2 Point accumulation and tiers

Accumulated points allow the Customer to access rewards (discounts, benefits, gifts) according to a scale available on the Website, which can be modified at any time by ILUVMI FRANCE.

The program is structured into several tiers, providing access to progressive statuses and benefits based on the number of points accumulated or the total amount of purchases made. The transition from one tier to another, as well as the benefits associated with each status, are specified on the Website and may evolve.

12 bis.3 Referral program

The Customer can refer a third party ("the Referred Party") by sending them a personal link or code. The Referred Party receives a €20 discount on their first Order, subject to a minimum purchase amount of €69. When this first Order is validated, the referring Customer receives €20 in points credited to their loyalty account. These amounts may be modified by ILUVMI FRANCE; the conditions in force at the time of referral are those displayed on the Website.

The referral program cannot be used for commercial, fraudulent, or automated purposes. ILUVMI FRANCE reserves the right to cancel any benefits obtained improperly or fraudulently, and to suspend access to the program for the Customer concerned.

12 bis.4 Use and validity of benefits

Accumulated points and benefits are personal, non-transferable (with the exception of referrals under the conditions provided for in Article 13 bis.3) and cannot be assigned, exchanged, or converted into cash. They have no monetary refund value.

They are valid for a specified period, detailed on the Website, after which they are automatically lost, without compensation.

12 bis.5 Modification and termination of the program

ILUVMI FRANCE reserves the right to modify, suspend, or terminate the loyalty and referral program at any time, particularly with regard to the points scale, tiers, rewards, and referral terms. Customers will be informed by any appropriate means (email, notification on the Website).

In the event of deletion of the Customer's Account, for any reason whatsoever, unused points and benefits are automatically lost.

12 bis.6 Suspension in case of breach

ILUVMI FRANCE reserves the right to suspend or close a Customer's access to the program in the event of non-compliance with these GTCU, proven or suspected fraud, or abusive use of the referral program.

ARTICLE 13 – ORDERS AND CONTRACT FORMATION

The User selects the desired Products and adds them to their cart. To finalize the Order, they must provide a delivery address, choose a delivery method, and indicate a valid payment method.

The Customer can check the details of their Order and correct any errors before confirming it. Final validation constitutes the conclusion of the distance selling contract between the Customer and the Seller.

The sale is definitively concluded after an Order confirmation email is sent to the Customer and after ILUVMI FRANCE has effectively collected the full price.

ILUVMI FRANCE reserves the right to refuse, suspend, or cancel any Order in the event of payment default or incident, proven or suspected fraud, or an unresolved dispute relating to a previous Order.

ARTICLE 14 – PRODUCTS

The Products offered for sale are those listed on the Website at the time of consultation, subject to stock availability. Their essential characteristics are described on the corresponding product page; photographs are for illustrative purposes only and do not constitute a contractual document.

ILUVMI FRANCE cannot be held responsible for stock shortages or the inability to sell a Product that is out of stock.

The Products offered comply with current French regulations, particularly the requirements relating to food supplements (Decree n° 2006-352 of March 20, 2006, and applicable European directives).

ARTICLE 15 – PRICES

Product prices are indicated in euros, all taxes included (TTC), excluding delivery charges. The Seller reserves the right to modify its prices at any time; the applicable prices are those displayed on the Website at the time the Order is validated.

Delivery costs are calculated and displayed before final validation of the Order, depending on the chosen delivery method and geographical area. The total price including taxes and delivery costs (hereinafter: "the All-Inclusive Price") is displayed before any purchase confirmation.

For Subscriptions, any price modification is notified to the Customer according to the terms set out in Article 13.3 of these GTC.

Promotional codes may be offered by the Seller. These codes are valid for a limited period, cannot be combined with each other, and can only be used once per order, unless otherwise specified.

An invoice is issued by the Seller and sent to the Customer upon delivery or electronically.

ARTICLE 16 – PAYMENT TERMS

Payment is made online, securely, by bank card (Visa, Mastercard, Carte Bleue) or by any other payment method offered on the Website at the time of the Order.

The Customer guarantees to be the legal holder of the payment method used and to have sufficient funds. ILUVMI FRANCE cannot be held responsible for fraudulent use of a payment method.

The Customer's bank details are not retained by the Seller. Payments are processed by a secure third-party payment provider.

Payments are only considered final after effective collection of the amounts due. In case of failed debit, the Order is automatically canceled.

ARTICLE 17 – DELIVERY

17.1 Delivery methods and zones

The Customer chooses from the delivery methods available on the Website at the time of their Order. Delivery is made to the address indicated by the Customer, within the geographical area specified in Article 12.

The Customer is solely responsible for any delivery failure due to an incomplete or incorrect address.

17.2 Deadlines

ILUVMI FRANCE undertakes to make its best efforts to deliver within the indicative deadlines communicated. If the Order is not delivered within 30 working days of its placement, excluding cases of force majeure or actions by the Customer, the sale may be cancelled at the written request of the Customer (articles L.216-2, L.216-3 and L.241-4 of the Consumer Code). The sums paid will then be reimbursed within 14 days following the cancellation of the contract.

17.3 Delivery costs

Delivery costs are indicated to the Customer before validation of the Order, depending on the destination country, chosen delivery method, and Order amount. Delivery is free:

• in mainland France, to a relay point, for purchases of €49 TTC or more;
• in mainland France, to home, for purchases of €59 TTC or more;
• in Switzerland, to home (home delivery only), for purchases of CHF 89 TTC or more;
• in the European Union, for purchases of €149 TTC or more.

Below these thresholds, or for any other geographical area or delivery method, the applicable delivery costs are those displayed on the Website at the time of Order validation.

17.4 Unclaimed parcels

In the event of the package being returned to the Seller (non-collection at a relay point, incorrect address, prolonged absence), ILUVMI FRANCE will offer the Customer reshipment at their expense or a refund minus the return costs incurred by the carrier.

17.5 Subscription

For Subscriptions, delivery is made to the address of the initial Order. Any change of address must be notified at least 5 working days before the renewal date by email to: hello@iluvmi.com.

ARTICLE 18 – RIGHT OF WITHDRAWAL

In accordance with articles L.221-18 et seq. of the Consumer Code, the consumer Customer has a period of 14 days from receipt of their Order to exercise their right of withdrawal, without having to give reasons for their decision or pay any penalty.

To exercise this right, the Customer must notify their decision to withdraw by email to the address below or by using the withdrawal form available in the Annex:

hello@iluvmi.com

Products must be returned, at the Customer's expense, in their original, perfect condition packaging (unopened sticks, sachets, cases, intact seal), within 14 days following notification, to the address: ILUVMI chez BOOST, 99 Impasse de la Station, 30900 Nîmes, France.

If all conditions are met, ILUVMI FRANCE will refund the Customer the full amount paid (including initial shipping costs, excluding return costs), within a maximum of 14 days following receipt of the return or proof of shipment.

Damaged, incomplete, or opened Products will not be accepted for return and will not be refunded.

Note: For Subscriptions, the 14-day withdrawal period begins upon receipt of the first Product (Art. L.221-18 of the Consumer Code).

ARTICLE 19 – TRANSFER OF OWNERSHIP AND RISKS

Ownership of the Products is transferred to the Customer after full payment of the price. The risks of loss and deterioration are transferred to the Customer at the time of physical possession of the Products (upon delivery), in accordance with article L.216-4 of the Consumer Code. Until then, the Products travel at the Seller's risk.

ARTICLE 20 – LEGAL GUARANTEES

20.1 Legal guarantees of conformity and against hidden defects

The Customer benefits from the legal guarantee of conformity provided for in articles L.217-3 et seq. of the Consumer Code and the legal guarantee against hidden defects provided for in articles 1641 et seq. of the Civil Code. The Customer may exercise these guarantees by sending their request to: hello@iluvmi.com

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

When the sales contract for the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee applies to this digital content or digital service throughout the entire planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date of its appearance.

The legal guarantee of conformity entails the obligation for the professional, if applicable, to provide all updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity gives the consumer the right to have the goods repaired or replaced within thirty days following their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer can obtain a price reduction by keeping the goods or terminate the contract and receive a full refund in exchange for returning the goods, if:

1° The professional refuses to repair or replace the goods;

2° The repair or replacement of the goods occurs after a period of thirty days;

3° The repair or replacement of the goods causes significant inconvenience to the consumer, particularly when the consumer definitively bears the costs of collecting or removing the non-conforming goods, or if they bear the costs of installing the repaired or replacement goods;

4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer also has the right to a price reduction for the goods or to the cancellation of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or contract cancellation. The consumer is then not required to request repair or replacement of the goods beforehand.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are immobilized for repair or replacement suspends the warranty that remained until the delivery of the repaired goods.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who maliciously obstructs the implementation of the legal guarantee of conformity incurs a civil fine of up to 300,000 euros, which can be increased to 10% of the average annual turnover (article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a refund.

ARTICLE 21 – SELLER'S LIABILITY

ILUVMI FRANCE is not responsible for delivery delays caused by force majeure, in accordance with article L.221-15 of the Consumer Code.

 

ARTICLE 22 – INVALIDITY AND SEVERABILITY

If one or more clauses of these GTC are declared null or unenforceable by a competent court, the other clauses shall remain in force and continue to produce their effects between the parties.

ARTICLE 23 – AMENDMENT OF THE GTC

ILUVMI FRANCE reserves the right to modify these GTC at any time by publishing the new version on the Website. The applicable GTC are those in force on the date of the act concerned.

If the new GTC are not suitable for a Subscriber, the latter may terminate their Subscription by registered letter with acknowledgment of receipt within 10 days following the entry into force of the new GTC, to the following address:
ILUVMI France, 1 Chemin de Borie, 34170 Castelnau-le-Lez, France

The absence of an explicit expression of will before the entry into force of the new provisions constitutes acceptance by the Subscriber.

 

ARTICLE 24 – EXTENDED PRODUCER RESPONSIBILITY (EPR)

In accordance with current regulations regarding extended producer responsibility, the unique identifier registered with ADEME for ILUVMI FRANCE is: FR516944_01TDDG.

This identifier covers the following product categories: household packaging [and any other applicable category].

ARTICLE 25 – GOVERNING LAW AND JURISDICTION

These GTC are governed by and subject to French law. In case of translation, only the French text shall prevail in the event of a dispute.

Any dispute relating to the interpretation, execution, or termination of these GTC will be submitted, failing amicable resolution, to the exclusive jurisdiction of the competent French courts.

ARTICLE 26 – MEDIATION AND DISPUTE RESOLUTION

In the event of a dispute, the Customer is invited to first contact ILUVMI FRANCE's customer service at: hello@iluvmi.com. A response will be provided as soon as possible.

In accordance with articles L612-1 et seq. of the Consumer Code, in the event of an unresolved dispute with the Seller, the Customer may have recourse free of charge to the services of a consumer mediator, AME CONSO:

• Electronically: www.medicys.fr
• By post: MEDICYS — 73 Boulevard de Clichy, 75009 Paris

Recourse to mediation is voluntary and does not exclude referral to competent courts.

ARTICLE 27 – CONTACT

For any questions regarding these GTC, an Order, or the use of the Website, you can contact ILUVMI FRANCE:

• By email: hello@iluvmi.com
• By postal mail: ILUVMI France, 1 Chemin de Borie, 34170 Castelnau-le-Lez, France
• By phone: [PHONE NUMBER] between 9 am and 6 pm, Monday to Friday.

APPENDIX – WITHDRAWAL FORM

To be completed and returned only if you wish to withdraw from your Order, in accordance with Article 20 of these GTC.

To the attention of: ILUVMI FRANCE

Address: ILUVMI chez BOOST, 99 Impasse de la Station, 30900 Nîmes, France. 

Email: hello@iluvmi.com

I hereby notify my decision to withdraw from the contract for:

Product(s) description: ____________________________________________________

Order date: ____________________________________________________________

Order number: ____________________________________________________________

Customer's name and surname: _________________________________________________________

Customer's address: _______________________________________________________________

Date: __________________________________________________________________________

Customer's signature (only for paper submission): _____________________________

Document drafted by ILUVMI FRANCE — Société par actions simplifiée (Single-shareholder simplified joint stock company) — Capital €1,000.00 — 103 639 886 R.C.S. Montpellier — EUID: FR3405.103639886 — Headquarters: Parc de Bellegarde, 1 Chemin de Borie, 34170 Castelnau-le-Lez, France