Orders and Shipping

Select your products, add them to your cart, and then follow the checkout steps. You will receive a confirmation email as soon as your payment is validated.

We accept credit/debit card (Mastercard, Visa, Amex), Apple Pay, Google Pay. All payments are secure.

Delivery

Free delivery is available on orders above a certain amount, which varies depending on the destination country and the chosen delivery method. You can find full details regarding rates, delivery times, and free-shipping thresholds by country on our Delivery & Returns page.

As these countries are outside the EU, customs duties and/or local import VAT may apply and are payable by you.

Your orders are prepared and shipped within 24 to 48 hours (excluding weekends and French public holidays). You will receive an email upon shipment containing a tracking number so you can follow every step of the delivery.

In the event that the package is not collected from the pickup point, the address provided is incorrect, or you are absent for an extended period, we offer you the choice of either reshipment at your expense or a refund, minus any return costs charged by the carrier.

If your order is not delivered within 30 business days of being placed (excluding cases of force majeure), you may request to cancel the sale and receive a refund within 14 days. Contact us at hello@iluvmi.com.

Livraison

From our partner logistics center, Boost, based in Nîmes, France.

Metropolitan France, Belgium, Luxembourg, Germany, the Netherlands, Spain, Italy, the United Kingdom, and the rest of the European Union. Find full details by country on our Delivery & Returns page.

Subscriptions

No. The ILUVMI subscription is commitment-free: you can cancel it at any time—without fees or penalties—via your customer account or by contacting us at hello@iluvmi.com, provided you give 48 hours' notice before the next scheduled payment for the cancellation to take effect starting the following period.

In the event of a price change, you will be notified by email at least 30 days before it takes effect, with the option to cancel at no cost if the new rate does not suit you.

Yes, subscribing to a product gives you a 15% discount on its price, regardless of the frequency chosen (monthly, every 2 months, or every 3 months).

No, the subscription discount (15% off) cannot be combined with bundle offers. You can choose the option that offers the best value for your specific usage.

Yes, outside of the subscription:
• Bundle of 2 products: 5% off the total price
• Bundle of 3 products: 10% off the total price.
These bundle offers cannot be combined with each other or with the subscription discount.

Returns and exchanges

You have 14 days from the date of receipt to exercise your right of withdrawal, provided the product is returned sealed, unopened, and in its original packaging.
• Sealed, unopened product → return possible within 14 days
• Opened or unsealed product → return not possible (unless due to a defect or error on our part)

Simply notify us of your decision to withdraw by email at hello@iluvmi.com within 14 days of receiving your order.

Return shipping costs are at your expense. Once the return is accepted, we will refund the full amount paid, including the initial shipping costs (excluding return costs).

The refund will be processed within a maximum of 14 days of receipt of the return (or proof of shipment), using the same payment method used for your purchase.

Please check the condition of your products upon receipt. You have 14 days to report any lack of conformity to hello@iluvmi.com, specifying the nature of the issue and the product concerned. If a defect is confirmed, we will replace or refund the product at our expense.

You may cancel your subscription at any time (see the Subscriptions section). A 14-day right of withdrawal applies to the subscription, starting from the receipt of the very first product delivered.

Products

All this information is available directly on each product page, under the dedicated tabs: Key Ingredients, Benefits, How It Works, Directions for Use, Nutritional Information, and Precautions.

Adult range

All our gummies are 100% vegan (formulated with pectin, gelatin-free) and sugar-free; they are made in France and available in two formats: a 60-gummy jar (180g) for a one-month routine, and a travel-friendly pack of 10 gummies (30g).

Hair & Nail Gummies — the hair & nail beauty ritual

2 gummies per day.

A strawberry-flavored formula based on L-cystine, bamboo extract, a vitamin and mineral complex (zinc, selenium, copper, B vitamins), and biotin. It strengthens the hair fiber, reduces breakage, and fortifies the nails.

Results are visible after 4 to 8 weeks of regular use.

Vitality Gummies — the energy & vitality complex

Highly bioavailable magnesium (from the Dead Sea) and vitamin B6, with a raspberry flavor, to reduce fatigue and support the nervous system and energy metabolism.

2 gummies per day.

The first effects are felt within the first few days, with optimal results after 3 to 4 weeks.

Relax Gummies — the relaxation & emotional balance complex

A patented formula based on Safr'Inside™ (clinically tested saffron) and vitamin B6, with a red fruit flavor, to promote relaxation, a positive mood, and emotional balance.

2 gummies per day.

As early as 30 minutes after intake, with benefits that are enhanced over time.

No, the formula promotes relaxation without causing drowsiness—it is particularly recommended during periods of PMS or hormonal fluctuations.

Body Balance Gummies — the metabolism & blood sugar balance complex

Apple cider vinegar, *Citrus sinensis* extract, chromium, and vitamin B6; apple-flavored; for blood sugar balance, satiety, and managing sugar cravings.

2 gummies per day.

From the very first doses, with optimal results after 3 to 4 weeks.

Immunity Gummies — the immune defense complex

Elderberry extract, beta-glucans, vitamins C & D, zinc, and selenium—with a blueberry flavor—to support the immune system and reduce fatigue.

2 gummies per day (for adults).

From the very first week, with optimal results after 3 to 4 weeks.

Sleep Gummies — the nighttime sleep complex

Melatonin (1.9 mg), with a red fruit flavor, to reduce the time it takes to fall asleep and promote restful sleep.

2 gummies daily before bedtime. To alleviate jet lag: 1 gummy on the first day of travel and on subsequent days.

As early as 30 minutes after intake.

⚠ Melatonin — specific usage restrictions; see Safety section.

Children's range (ages 4 and up)

Kids Immunity Gummies

The same formula as Immunity Gummies (elderberry, beta-glucans, vitamins C & D, zinc, selenium), with a blueberry flavor, designed to support children's natural defenses.

Ages 4–12: ​​1 gummy per day.
Ages 12 and up: 2 gummies per day.

Kids Calm Gummies

Safr'Inside™ (saffron) and vitamin B6, with a red fruit flavor, to support children's emotional balance (restlessness, nervousness, stressful moments, bedtime).

Ages 4–12: ​​1 gummy per day.
Ages 12 and up: 2 gummies per day.

No. The formula promotes a sense of calm without causing drowsiness—it is particularly well-suited for times of stress, restlessness, or emotional intensity.

Suitable from age 4, using the appropriate dosage indicated above. Our products are not recommended for children under 4 years of age.

Frequently asked questions about all our gummies

Yes, 100% of our gummies are vegan, formulated with pectin and free from gelatin.

No, our gummies are sugar-free. They are formulated with maltitol and sorbitol, which provide a soft texture and a delicious taste without added sugar.

Our gummies are manufactured in France in a laboratory renowned for its expertise and high quality standards. This local production ensures optimal traceability, high standards, and rigorous control at every stage of manufacturing. Each batch undergoes release testing before being placed on the market.

Yes, our formulas are designed for safe daily use, provided the daily dosage indicated on the packaging is followed. (Exception: melatonin — see Safety below.)

Allergens & safety

Our gummies contain bulking agents (maltitol, sorbitol). Excessive consumption may have a laxative effect. Do not exceed the recommended daily dose.

Not recommended for pregnant or breastfeeding women, children, adolescents, individuals with inflammatory or autoimmune conditions, or anyone performing activities requiring sustained alertness (such as driving). Individuals with epilepsy, asthma, or mood disorders, or those taking medication, should consult a healthcare professional before use. For occasional use only. For adults only.

Do not use during pregnancy. Not recommended for breastfeeding women or individuals taking antidepressants (consult a doctor or pharmacist if undergoing treatment for depression). For adults only.

Do not use during pregnancy (for the accompanying adult). Not recommended for breastfeeding women or those taking antidepressants. For children aged 4 to 12, limit intake to one gummy per day—this is not a sweet. Consult a healthcare professional if in doubt.

As a general precaution, we recommend that pregnant or breastfeeding women consult a healthcare professional before consuming any dietary supplements—a strict restriction applies in particular to products containing melatonin and saffron (see above).

Stop consumption, consult a healthcare professional, and report it to us at hello@iluvmi.com.

Regulations & Legal Information

Yes, all health claims used on our product pages are claims approved by the European Food Safety Authority (EFSA), in accordance with Regulation (EU) No 432/2012.

No. Our gummies and powders are dietary supplements; they are not a substitute for a varied and balanced diet or a healthy lifestyle, nor do they replace medical treatment.

The iluvmi Club (loyalty program)

It’s our free loyalty program: you earn points with every purchase and through various actions, moving up through status levels that unlock exclusive perks (gifts, private invitations, free delivery, discounts, and much more).

When you create an account on the site, you automatically receive 30 welcome points. You then earn points with every purchase and through your actions, which you can redeem for rewards and discounts.

  • €1 spent = 1 point
  • Account creation: 30 points
  • Follow ILUVMI on Instagram: 10 points
  • Follow ILUVMI on TikTok: 10 points
  • Follow ILUVMI on Facebook: 30 points
  • Newsletter sign-up: 50 points
  • Birthday: 100 points
  • Leave a product review: 20 points
  • Leave a review with a photo: 30 points
  • Leave a review with a video: 50 points
  • Club account anniversary: ​​150 points

It couldn't be simpler: click "Use my points" at checkout, then apply your code. For example, 100 points = a €10 discount, 150 points = a €15 discount.

The conversion rate is approximately 10 points = a €1 discount on your orders.

As you accumulate points, you progress through 4 status levels, each unlocking additional benefits:
- Beginning — upon creating your account
- Flowing — starting at 300 points
- Glowering — starting at 650 points
- Empowering — starting at 1,000 points

Each ILUVMI CLUB membership tier gives you access to exclusive benefits. The higher you climb, the more new privileges you’ll enjoy: exclusive discounts, a birthday gift from the Innovation WhatsApp group, free samples, exclusive accessories and merchandise, VIP invitations to our exclusive sport & wellbeing events, free delivery and many other surprises.

The upgrade to a higher status is automatic as soon as the required number of points is reached.

Points are valid for a specific period, as specified in our General Terms and Conditions of Sale. After this period, they are automatically forfeited.

Spend €20, get €20 back! Offer your friend a €20 discount on their first order (on orders of €69 or more), and earn €20 in points on your CLUB ILUVMI account for every successful referral.

No. The iluvmi Club is open to all customers and rewards your purchases and engagement over time. The Ambassador program is a separate, application-based program reserved for those who wish to actively represent the brand on social media (see the dedicated section below).

Ambassador Program

It is a community of enthusiasts who represent and champion ILUVMI’s values ​​and products to their audience both on social media and in their daily lives. These ambassadors are at the heart of the brand: their feedback and ideas directly contribute to our innovations.

Any adult passionate about the ILUVMI world who has an active, public TikTok or Instagram account can apply.

  • Have an active and public TikTok or Instagram account
  • Provide a valid email address
  • Be of legal age (18+)

Simply apply directly via the "Become an Ambassador" page on the website. Your application will then be reviewed by our team, who will get back to you to confirm your participation in the program.

  • Early access to products for testing
  • Access to an innovation WhatsApp group
  • Exclusive access to new releases
  • Special discounts
  • Opportunity to help shape brand decisions
  • Commissions on generated sales
  • Participation in photoshoots
  • Exclusive gifts
  • Participation in events

The program allows you to earn commissions on sales generated through your personal code or link, in addition to other benefits (products, exclusive access, gifts). Specific details (rates, thresholds, payment terms) are provided when you join the program.

No. The loyalty program (points, tiers, referrals) is open to all customers and is linked to your purchases. The Ambassador program is a separate, application-based program reserved for those who wish to actively represent the brand on social media.

Your role is to inspire your community to discover ILUVMI and to share your experience with our products, at your own pace and in your own creative way. There are no mandatory posting quotas, but active engagement is expected in order to remain a member of the program.

Yes, you can leave the Ambassador program at any time by contacting us at hello@iluvmi.com. ILUVMI also reserves the right to terminate an ambassador's participation in the event of non-compliance with the brand's values.

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